Mercy Care Atlanta
Notice of Nondiscrimination
Notice informing individuals about nondiscrimination, availability of language assistance, auxiliary aids, and accessibility services.
Trinity Health understands that we all have different lived experiences, needs, identities, customs, and abilities. We are committed to providing quality, accessible, equitable care and services that are responsive to the needs of the diverse communities served.
Mercy Care Atlanta welcomes all individuals who come to us for care, treatment, and services. We comply with all Federal civil right laws and do not exclude anyone or treat them differently because of their age, race, color, ethnicity (including limited English proficiency and primary language), national origin, religion, culture, language, physical or mental disability, socioeconomic status (including ability to pay or participation in Medicaid, Medicare or Children’s Health Insurance Program), sex (including sex at birth or legal sex), sex characteristics (including intersex traits), pregnancy or related conditions, sex stereotypes, sexual orientation, gender identity or expression, veteran status, or any other category protected by law.
As a sponsored ministry of the Catholic Church, we provide healthcare services guided by the moral principles described in the Ethical and Religious Directives for Catholic Healthcare Services published by the U.S. Conference of Catholic Bishops.
Mercy Care Atlanta provides free auxiliary aids and communication services, so that people can communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, accessible electronic formats, other formats)
- Free language assistance services to people whose primary language is not
- English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact:
Language Assistance Services at +1 (678) 843-8600
Telecommunications Relay Service (TRS): 7-1-1
Mercy Care Atlanta allows service animals that are trained to do work or perform tasks for the benefit of individuals with a disability.
If you need another type of reasonable modification or accessibility services, please discuss it with your provider or the Section 1557/Americans with Disabilities Act Coordinator:
Quality & Compliance: (678) 843-8600
If you believe that Mercy Care Atlanta has failed to provide these services or discriminated in another way, you can file a grievance with:
Quality & Compliance
424 Decatur Street SE
Atlanta, GA 30312
(678) 843-8600
Jarrett.Jacobs@mercyatlanta.org
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800–368–1019, 800–537–7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
[This notice is available at Mercy Care Atlanta website: https://mercyatlanta.org/]